Flower Issues

• I'm missing flowers from my order. What do I do?

  Take a breath, fill out this form, and take lots of photos. We’ll go Sherlock on our wholesalers.

• My flowers are delayed. What do I do?

  While we want to kick FedEx in the shins for you, we can work around this. Email our orders team at orders@moxieblooms.com If your flowers get hung up with FedEx, you will receive them the following day. Even with a delay, your blooms will more than likely be as resilient as a Royal who’s just ...

• Some flowers in my order are damaged. What do I do?

  Don’t ugly cry! If you ordered more delicate stems (like ranunculus), know that we included enough flowers to account for some loss. This happens to florists all the time and you can still complete your recipes! If you’re freaking, fill out this form and take lots of photos. We will always replac...

• Some of my flowers died, how do I get a refund/replacement?

  Take some postmortem pics and fill out this form. We guarantee 95% of your flower haul. (5% loss during shipping is an industry standard.)