Flower Issues

• I'm missing flowers from my order. What do I do?

  Take a deep breath, fill out this form, and take lots of photos of what you received and send them over to orders@flowermoxie.com. We’ll go Sherlock on our farms!!

• My flowers are delayed. What do I do?

  While we want to kick UPS in the shins for you, we can work around this. Email our orders team at orders@moxieblooms.com If your flowers get hung up with UPS, you will receive them the following day. Even with a delay, your blooms will more than likely be as resilient as a Royal who’s just give...

• Some flowers in my order are damaged. What do I do?

  Don’t ugly cry, please! If you ordered more delicate stems (like Ranunculus or Scabiosas), know that we included enough flowers to account for some loss (about 5%). This happens to florists all the time, and you can still complete your recipes! If you’re freaking out a little, fill out this form ...

• Some of my flowers died, how do I get a refund/replacement?

  Take some postmortem pics and fill out this form. We guarantee 95% of your flower haul (5% loss during shipping is an industry standard).